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Returnly Suite

The complete solution for online returns

All the products you need to create a smooth experience from beginning to end.

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  • Returns
  • Exchanges
  • Tracking
  • Analytics
Returns
Returns

Put online returns on autopilot

From branded Return Centers, robust policy settings, smart routing, and automated label generation — we've got you covered.

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Exchanges
Exchanges

Wow your customers with exchanges that ship instantly

Allow your customers to exchange for the right size or color from your in-stock inventory when making a return. We pay for the exchange items on behalf of your customers so they can get the right item before returning the wrong one.

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Tracking
Tracking

Keep customers engaged at every stage with order and return tracking

Create a fully-branded tracking experience to reduce “where is my order and refund” calls and save cost — no third-parties required.

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Analytics
Analytics

Capture customer happiness and feedback at the point of return

Measure customer satisfaction and gather feedback that can be used to build a better customer experience. Returnly captures how satisfied customers are with your return experience, and more importantly, feedback that explains why.

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Powerful alone, better together

Expand the power of the Returnly Suite with add-on products to help you grow, scale and give customers the experiences they expect.

  • Credit

    Credit

    Let your customers get the right item before returning the wrong one — with no risk to you.

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  • International Returns

    International Returns

    Delight shoppers around the world with simple, localized returns for your online store.

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  • Green Returns

    Green Returns

    Refund your best customers without having to ship back an unwanted return — risk-free.

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  • Returns Optimization

    Returns Optimization

    We’ve partnered with Optoro to reduce the complexity, costs, and waste caused by online returns.

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